Our extensive outsourcing expertise, process tools and innovative delivery model improve your finance and accounting functions.
You can send your paper documents through an e-fax or by scanning & emailing it. Once we receive the scanned image of the document, it is filed in a document management system & the transaction is posted in the accounting software of your choice. We ensure that all the documents that you send are secure & encrypted through the Internet.
Our easy to use data transfer process ensures simpler data sharing.
We work on our servers and provide our clients FTP access for data transfer and processing. Also we use a multi tier authentication process, to ensure the strongest measures of security for safeguarding your data.
Delivery Assurance
Quality: While speed is the essence of the service, Quality is paramount. PDC has strict quality guidelines for the final output being sent to the client. The primary focus of quality is on:
Completeness: A measure of the ability to complete all processes and to process all data
Timeliness: Ability to provide processed outputs in a timely manner
Accuracy: Ability to process data and interpret results accurately.
Consistency
Service Level Agreement (SLA): SLA documents pre-determined and mutually agreed terms of service levels in terms of volume, time and accuracy.
Business Process Manuals (BPM): BPM describes Business Processes at high level along with Control and Quality Assurance Processes.
Document Management: Well-defined document management system catering to document requirements at each process level.
Productivity: Staff productivity is the key to timely delivery of the service output. The major measures and practices are:
Metrics
Turnaround time
Service Levels
Operational Incidents/Bugs
Best Practices
Continuous Process Improvement
Transition Management
Customer Feedback
Trainings
Reduce & control operating cost
Access to world class capabilities
Redirect resources towards activities which have the greater
return
